All preorder items are processed within 15 to 30 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In stock items generally ship same day the item is ordered.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
At this time, we do not ship outside the continental United States.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 business days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Click HERE for return policy.
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will offer store credit.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.